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Technical Support for Dorset businesses.

Remote and on-site technical support for Windows devices, Microsoft 365, Google Workspace, networks, printers and the day-to-day IT problems that interrupt your team.

Support at a glance

Devices & Users

Assistance with laptops, desktops, accounts, access and setup.

Microsoft & Google Support

Email, Outlook, Teams, OneDrive, SharePoint and licensing support.

Networks & Connectivity

Troubleshooting for Wi-Fi, printers, internet and local networks.

IT Support for everyday business issues.

Whether something has stopped working or you need practical help with your setup, we'll diagnose the problem and get you moving again.

Remote Support

Fast remote assistance to diagnose and resolve issues without the need for a site visit.

On-Site Support

Hands-on support for network, server, and hardware issues, delivered on-site.

Hardware Repairs

Workshop diagnostics and repair services to extend the working life of your devices.

What's included

No bouncing between providers, we'll get to the bottom of it.

  • Day-to-day support for users, devices, printers, emails, etc.
  • Wi-Fi and network troubleshooting.
  • Microsoft Office / Google Workspace support (inc. accounts & setup).
  • Security-first troubleshooting such as lockouts and malware removal.
  • Advice on upgrades, replacements and procurement.

How support works

So you know what to expect, our support process typically goes as follows.

Contact

Call or email us with the issue.

Triage

Urgent problems prioritised.

Resolve

Remote fix first, on-site if required.

Prevent

Next step advice & prevention

Our support options

Choose between flexible ad-hoc assistance when you need it, or an ongoing IT support plan.

Ad-hoc Support

Ideal for small teams or occasional support. Call when you need help, get fast assessment, and pay only for the time used.

Support Plan

Best for growing businesses. A fixed price for general IT support, providing a clearer and better value support plan for your whole setup.

Before you contact us

A few quick answers for businesses looking for IT support.

How quickly do you respond when something breaks?

We respond quickly to all support requests, with priority given to business-critical issues. Most problems are resolved remotely the same day, and urgent issues are addressed immediately to minimise disruption.

How do you reduce downtime?

We focus on prevention just as much as resolution. With proactive monitoring and regular, automatic updates, this reduces the chances of old bugs or hardware issues causing loss of productivity.

What's included in your support contract, and are there hidden costs?

Our support agreements are clear and transparent. You recieve day-to-day IT support, proactive maintenance, and security management for a fixed monthly fee. Any work outside of scope is agreed in advance, with no surprises.

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